Warranty Claim
We are certainly sorry that you are having problems with your mattress. We have used the majority of our manufactures for well over a decade, and although not very common, sometimes a bad apple can enter the bunch. Our manufacturer’s warranties cover a multitude of possible defects to ensure that if your product is defective, you are in good hands.
What to know before getting started on your claim:
- Posh+Lavish and Dutchcraft warranties are backed and upheld by the manufacturer, not by All American Mattress. However, we will gladly assist you through the process to ensure that the right steps are made in filing your claim.
- Each manufacturer has their own set of warranty guidelines, and these can vary per product.
- Transportation fees are not covered by the manufacturer, any transportation fees that may occur are the responsibility of the customer.
- Proof of purchase (invoice) and a photo of the manufacturer’s law tag are required to initiate the warranty claim process.
- All American Mattress will submit your claim to the appropriate manufacturer on your behalf. You will be contacted within 3-5 business days and provided with the next steps. If you have questions or concerns, please contact us at [email protected]
What does a mattress warranty cover?
Your mattress warranty protects you from measurable defects that affect the structural integrity of the mattress. Generally, measurable body impressions greater than 1.5 are covered under warranty. Some premium models offer coverage when impressions are 0.75 or greater. Coverage will vary from manufacturer to manufacturer, so it is important to check your warranty card for details.
What’s not covered?
- Comfort is subjective and is not covered by the warranty unless the comfort issue is the effect of a measurable defect.
- Mattress Handles on nearly every mattress are designed to be decorative. They are not built to carry the full weight of the mattress and should never be used to lift or move the mattress. Damage to themattress from improper use of the decorative handles is not covered by the warranty.
- Mold is a product of the environment the mattress is kept in and is not considered a manufacturer defect.
- Top Cover Stitching on most mattresses is mainly for aesthetics. Strings that are loose/unraveling are generally not covered.
What VOIDS a mattress warranty?
- Improper Support: Your manufacturer’s warranty requires that your mattress is supported by a foundation bed frame/adjustable base that is structurally capable of carrying the weight of the mattress and purchaser(s). The manufacturer may require proof of the quality of the foundation, adjustable base, or bedframe.
- Improper Bed Frame: With king- and queen-size mattresses, the bed frame must have a center support beam and five to six legs.
- Missing Law Tag(s): The law tags provide the manufacture date and warranty codes needed to file a claim.
- Stains/Soiling: Moisture and liquids compromise the structural integrity of the product and make the bed unsanitary. For health & safety reasons, the manufacturer reserves the right to deny any warranty coverage based on stains or soiling. This includes, but is not limited to, discoloration, mold, water stains, etc.
Caring for your new mattress set (Warranty Agreement Requirements)
- The new mattress must be placed on a new foundation, adjustable, or platform.
- Queen and King Mattress sets require a frame with center support and at least five legs.
- A mattress protector is required to file a warranty claim. Any stains on a mattress will automatically terminate a warranty claim. We highly recommend purchasing a mattress protector at the time of purchase to protect your investment.
All American Mattress Private Label Warranty Agreement
- Every All American Mattress Private Label mattress comes with a 10 year non-prorated warranty.
- Dips which are equal to or greater than 1 and 1/2” in depths when on a solid surface and no one lying on the bed. Normal body impressions under 1 and 1/2” are not covered under the warranty.
- Defects in materials and workmanship covered by warranty.
- Normal wear and tear are to be expected over time.
- Mattress with excessive soiling or staining will not be covered.
Refund Policy
- We do not offer refunds on any mattress, adjustable, foundation, or accessories.